T.I.Midwood & Co Limited (TIMco) is one of the UK's largest and most experienced importers and wholesalers of screws, fixings, fasteners, nails and power tool accessories.
Whether your company is operating in the UK, Southern Ireland or Europe we can deliver good to your premises within 24 hours in the UK, and 48 hours in Europe. Our delivery network is fully integrated and our transportation will deliver the right product at the right time.
We treat every customer as an individual and we respect and understand the culture of each of our customers' businesses. Customer care is extremely important to us and our highly trained and motivated staff ensure that we are completely in tune with our customers' needs and requirements.
We are passionate about customer care. We have a wealth of knowledge, expertise and experience to ensure we provide service excellence to exceed your expectations. We are very much a people business, while at the same time we have made significant investment to ensure that we are at the cutting edge of technology. Our new computer system is customer focused, which means that behind the scenes you are totally supported by a robust, state of the art, professional back office operation providing maximum effectiveness.
Our business is built on 'one to one' relationships. Quite simply we do not just want your business, we want to look after your business interests and develop a long lasting relationship.
We operate as a complete integrated team to provide you, our customer, with the very best in service. Our Regional Account Managers will visit you on a regular basis to discuss all your needs and requirements. Furthermore we will nominate one person within our Internal Sales Team to be completely responsible for all your administrative needs.
TIMco has invested heavily in packaging design. Attention to detail in terms of product branding and presentation guarantees an eye-catching and durable product for the distributor.
In our use of packaging, TIMco will apply the minimum amount of packaging materials consistent with ensuring that products reach their end destination in a new and clean condition, and do not sustain damage in transit. Recycled or recyclable packaging materials will be used wherever possible.
The introduction of www.TIMco.co.uk has lead to the creation of an enhanced internet ordering / cost reduction management system and efficient customer communication. Our customers can also link directly into our system using our EDI trading module giving a seamless interaction between the two companies.
As a wholesaler we recognise that our customers reputation is dependent on the product and service they receive from their suppliers. TIMco therefore invests a massive amount of resources into stock, packing and logistical support. In most cases the standard service on orders received prior to 5.00pm for delivery to addresses in Mainland UK is that the goods will be delivered within one working day (i.e. If you place your order before 5.00pm on Monday your goods should be delivered on Tuesday).